Job Opening



Bulletin Number: OTP-FWWI140803

POSITION FWWI Advocate I, II
SALARY GRADE 10, 12
DIVISION Office of the President
CLOSE DATE Open Until Filled


NATURE OF WORK:

Responsible for communicating the services provided within the Family Wellness Warriors Initiative (FWWI) program.

This is a job progression, two job levels, designed to provide progressively more responsible and independent work experiences to employees as part of the overall assessment of their ability and capability. Promotion between job levels is based on performance on prior assignments and the demonstrated ability to successfully handle more progressively responsible assignments.

 



KNOWLEDGE, SKILLS, AND ABILITIES:

Customer Care & Relationships:

  1. Creates, develops, and nurtures culturally appropriate interactions and connections with each other, customer-owners, and the community.

2.      Provides information on the FWWI program to potential program participants.

·         Receives calls from potential FWWI participants.

·         Engages caller in discussion about the benefits of FWWI program. 

·         Provides essential, cordial and helpful customer service to build rapport and relationship with customers.

·         Creates and maintains current contact files.

·         Contacts potential FWWI participants by phone or mail to gain interest in FWWI events.

·         Acts as a resource to past, current and potential FWWI participants.

·         Communicates with participants in a friendly, professional and courteous manner.

3.      Networks and builds community relationships during visits to villages.

·         Represents Southcentral Foundation at public functions to seek customers and network with referral agencies/programs. 

·         Engages community members in discussion about FWWI program and FWWI events.

·         Tracks potential FWWI participants for future contact.

·         Participates in other FWWI activities during villages trips.

Communications & Teamwork:

1.      Shares and receives information, opinions, concerns, and feedback in a supportive manner.

2.      Works collaboratively by building bridges, and creating rapport with team members within departments and across the organization.

3.      Presents at FWWI Events.

·         Develops  FWWI presentations and materials in coordination with a Training Specialist.

·         Works with all levels of staff in the preparation and delivery of FWWI events as needed.

4.      Performs other duties of FWWI including but not limited to the following:

·         Presenting FWWI philosophy in a variety of settings to a variety of audiences.

·         Group leading at FWWI events including Beauty for Ashes, Arrigah House, and Core Concepts.

·         Serves in role of Advocate.

·         Shares story in a variety of settings to a variety of audiences.

·         Serves as a trainer for a variety of events. 

·         Provides supportive services for any FWWI event and/or the program in general. 

Improvement & Innovation:

1.      Makes meaningful improvement to services, program, and processes and/or organizational effectiveness that creates new value for customer-owners and employees.

2.      Uses improvement tools and principles.

3.      Works in a rapidly changing and innovative healthcare system.

4.      Uses strategic-planning and decision making processes.

Workforce Development Skills & Abilities:

1.      Seeks out additional learning opportunities to continue to develop the technical and professional skills needed now and in the future.

2.      Takes responsibility for all work activities and personal actions by following through on commitments.

3.      Efficiently and effectively manages multiple responsibilities.

4.      Maintains quality, safety, and infection control standards.

5.      Uses computers and appropriate software.

6.      Effectively and efficiently makes decisions.

7.      Performs job with minimal supervision.

8.      Meets production and attendance standards.

9.      Knowledge of the Privacy Act of 1974 and the Health Insurance Portability and Accountability Act and ability to maintain and safeguard confidentiality.

Additional Responsibilities for FWWI Advocate II: Meets all requirements of FWWI Advocate I in addition to the following:

Communications & Teamwork:

1.      Facilitates Small Groups as a Group Leader for Arrigah House, BFA’s and Core Concepts.

2.      Uses active listening and clarifying skills

·         Expresses ideas in a respectful manner.

·         Is considerate of and appropriately responds towards those with differing opinions, beliefs and values.

·         Maintains professionalism at all times.

 

Workforce Development Skills & Abilities:

1.      Projects a positive attitude and effective problem-solving skills.

2.      Aligns personal work practices with those of SCF and other employees.

3.      Recognizes personal strengths and weaknesses in regard to customer care and relationships; communication & teamwork; improvement & innovation; skills & abilities and works with supervisor and/or manager to develop an appropriate development plan.

4.      Designs workshops for a particular audience and develops outcomes.

5.      Facilitate workshops to fulfill workshop objectives using interactive components.

6.      Uses various/varied elements of fundraising and capital campaigns and recognizes the importance of the relationship between an organization and its potential donors, and constructs and implements a strong fundraising plan/program for a nonprofit.

 



QUALIFICATIONS:

SCF programs are established for the purpose of serving a primary population comprised of Alaska Natives who are affiliated with the Cook Inlet Region Inc. (CIRI), and Alaska Natives and American Indians within SCF’s geographical service area.  Employees should have a thorough understanding of the cultures and the needs of the CIRI members, and of the general culture and needs of Alaska Natives and American Indians.  Such knowledge is critical in order to ensure the achievement of the mission and vision of SCF: working together with the Native community to provide the best services with Native staff who value the family and family wellness as the heart of the Native community.

  1. One (1) year experience in public speaking/presenting, preferably with large audiences.
  2. Five (5) years experience or knowledge of the rural communities/villages i.e. cultural practices, etiquette, communication, etc.

Additional Qualifications for FWWI Advocate II: Meets all requirements of FWWI Advocate I in addition to the following:

  1. Four (4) years of experience or a combination of education and experience with major course work and experience in psychology, counseling, and/or social sciences. (For example: Two years completed in an accredited college or university with two years supervised experience in substance abuse recovery, mental health services, or case management services; OR 4 years supervised experience in substance abuse recovery, mental health services, or case management services) or;
  2.  Demonstrated proficiency as a FWWI Advocate I at Southcentral Foundation

Working Environment:

·         Employee may be exposed to: work in confined spaces (under 1/3 time); fumes or airborne particles (under 1/3 time); outdoor weather conditions (under 1/3 time).

·         Noise level: Moderate noise (i.e. business office with computers and printers, light traffic).

 Physical Demands:

·         Position requires: stand (to 2/3 time); walk (under 1/3 time); sit (to 2/3 time); use hands to finger, handle or feel (over 2/3 time); reach with hands and arms (under 1/3 time); climb or balance (under 1/3 time); stoop, kneel, crouch, or crawl (under 1/3 time); talk or hear (over 2/3 time).

·         Weight lifted or force exerted: Up to 10 pounds (to 2/3 time), Up to 25 pounds (to 2/3 time), Up to 50 pounds (to 2/3 time).

·         Special vision requirements: Close vision (clear vision at 20 inches or less), Distance Vision (clear vision at 20 feet or more).

·         Additional physical demands: this position requires driving; employee may be required to work holidays, evenings, weekends, and nights; employee must be able to respond when needed by prompt appearance at a required location; employee may be required to provide customer-owner care in the customer-owner’s home or in other locations away from employee’s primary work site; travel may be required; the employee is able to work under physically and emotionally stressed conditions.

Age and Customer-Owner Population(s) Served:

Age of Customer-Owner Population Served

Population

·         Adult (18-64 yrs)

 

·         Customer-owner with exceptional communication needs

·         Customer-owner under isolation precautions



INTERESTED APPLICATIONS:
Please complete an online application by clicking the 'Apply' button at the top/bottom of this page. For more information contact SCF Human Resources by Email or (907) 729-4977 or Toll free at 1-800-478-3343

NATIVE PREFERENCE UNDER P.L. 93-638.
Preference will not be given unless certification is submitted to Human Resources (a copy is acceptable).