Camai! Welcome!
All over the world, people are talking about the improvements made since Alaska Native health care moved from federal to Alaska Native ownership.
They call us for interviews, trainings and site visits to find out more, and they ask if it is really true that our customers own, manage, direct, and design Southcentral Foundation's Nuka System of Care. The answer is YES, and these successful approaches can be translated to other settings, by- Listening to the wants and wishes of those receiving services.
- Redesigning services around long-term trusting relationships.
- And, empowering customer-owners to own health issues at personal and systems levels.
At Southcentral Foundation, we intentionally design everything from our buildings and facilities, to our services and systems, to be responsive to the needs and values of the Native Community. Our customers drive everything.
While we are celebrating 30 years of health care excellence and have won the Malcolm Baldrige National Quality Award, continuous improvement is a journey – and we realize we still have more work to do.
We use advisory councils, surveys, focus groups, a toll-free hotline, a variety of best-practice improvement tools and other means to learn what is working and what is not. Our employees are trained to listen, and to use this feedback to make changes, big and small.
By working together, it is possible to raise the health status of our families and communities and achieve physical, mental, emotional, and spiritual wellness.
May we continue to be blessed in our journey,
Katherine Gottlieb, MBA, DPS (h.c.)
Southcentral Foundation
President/ CEO