One of the most important services in any health care organization is that of the pharmacy. In rural Alaska communities, pharmacy services are especially important as approximately 10,000 customer-owners reside in the Rural Anchorage Service Unit.
At Southcentral Foundation, all changes and improvements are driven by customer-owners. Customer-owner feedback is used at every level of the organization, from providing general direction for the organization, to specific suggestions about how processes and systems can improve the customer experience.
Mental health is defined by mentalhealth.gov as our emotional, psychological, and social well-being, affecting how we think, feel, and act. Mental health conditions currently affect one in five people in America, with more than half of the conditions beginning by age 14 and 75 percent developing by age 24.
Imagine: needing primary care services, but being told that you must wait days, weeks, or even months to schedule an appointment with your provider; you identify a need for supportive behavioral health services or support groups but are unable to find any;
As Anna Demientieff entered Southcentral Foundation’s Elder Program on April 27, she did so with a smile. For Anna, April 27, 2018 was a very special day, her birthday, and not just any birthday, it was a birthday celebrating being 100 years old.