MyHealth

Your Online Health Management Tool

MyHealth is an online health management tool for customer-owners provided by Cerner® and the Alaska Native Medical Center.

Log On To MyHealth

How do I sign up for MyHealth?

If you would like to sign up for a MyHealth account, talk to your integrated care team and they will assist you with the registration process.

After completing the application, please provide it to your primary care team at your next appointment.

Download the MyHealth Patient Portal Access Request

Contact Us

For a complete copy of your personal medical record or questions, please call ANMC Medical Records at 907-729-3019.
For password issues, please call toll free 877-621-8014 available 24 hours a day/7 days a week.
If you have medication refills available and would like them mailed to you, click here for prescription refills options.

Using MyHealth

Requesting Appointments

How do I request an appointment?

Select the Appointments section on the left navigation panel and click Request an Appointment.

Select who the appointment is for (if applicable).
Enter a provider name to send request to.
Select when you would like to schedule your visit.
Enter a reason why the appointment is needed.
Select how to be contacted if follow-up is needed.
Review details of your request and select the Send request button.

You will receive a secure message with appointment availability options or confirmation.

How do I reschedule an appointment?

To reschedule an appointment, click on the View Appointments link under the Appointments section on the left navigation panel.

Identify appointment and select Reschedule.
Enter a provider name to send request to.
Select when you would like to schedule your visit.
Enter a reason why the appointment is being rescheduled.
Select how to be contacted if follow-up is needed.
Review details of your request and select the Send request button.

An appointment will be scheduled that most closely matches your request according to availability. The appointment will then display in the Appointments View, typically within one business day.

How do I cancel an appointment?

To cancel an appointment, click on the View Appointments link under the Appointments section on the left navigation panel.

Identify appointment and select Cancel.
Enter a provider name to send request to.
Enter a reason why the appointment is being canceled.
Select how to be contacted if follow-up is needed.
Review details of your request and select the Send request button.

Secure Messaging

How do I check my messages?

When you receive a message in MyHealth, a message alert from MyHealth will be sent to the email address that you provided. Click on the link provided in the email for quick access to MyHealth.

How do I send a message to a provider?

You can send a message to your provider by clicking on the Secure Messaging navigation panel. This will expand the panel to reveal message options including available messaging templates. To send a message:

Select the Send a Message button.
Select whom the message is being sent on behalf of (if applicable).
Next, enter your provider’s name in the To search box and then select the appropriate provider from the drop-down list that appears.
Enter a Subject for your message.
Type your message (you can attach files if applicable).
Click Send.

How will I know when I have a new message?

When a new message arrives in your MyHealth inbox, an email notification will be sent to the address that you provided during registration.

Viewing Health Records

What can I view in the MyHealth Health Record?

The Health Record includes a view of clinical data from the ANMC Electronic Health Record, which includes:

Clinical Record Summary (Medications, Immunizations, Current Allergies and Health Issues)
Lab Results
Documents
Medications
Procedures
Download My Record
Radiology
Pathology
Clinical Notes
COVID-19 Center

Lab results are accessed separately using the Lab Results link in the Health Record navigation panel.

*Important: The MyHealth Health Record is not comprehensive. For a complete copy of your personal medical record or questions, please call ANMC Medical Records at 907-729-3019.

What is Access Log?

The Access Log feature allows you to track when you or your proxy access your MyHealth account.

MyHealth FAQ

General

What is MyHealth?

MyHealth is an online health management tool for customer-owners provided by Cerner® and the Alaska Native Medical Center.

Why are we encouraging customer-owners to sign-up?

MyHealth will allow the customer-owner greater access to their limited health record and their health care team.

Who do I ask if I have questions regarding MyHealth?

If you are a customer-owner and have a question regarding your health information, please contact your primary care provider.

To sign up for a MyHealth account, or for any questions regarding your medical record, contact Alaska Native Medical Center Central Registration at (907) 729-1395.

For a complete copy of your medical record, contact ANMC Medical Records at 907-729-3019.

For password issues, you can update your password online by clicking “forgot password” or by calling 877-621-8014 24-hours daily.

Security

Participation

Registration

Can participating customer-owners register their children?

Yes, parents and legal guardians of minors ages 0-12 may now sign up for a MyHealth account to access their child’s limited health record.

Click here to download the MyHealth Patient Portal Access Request. After completing the application, please provide it to your primary care team at your next appointment.

Self-only Access for ages 13-17 with written parental consent.

Can a customer-owner decline registering for MyHealth?

Participation in MyHealth is voluntary. Any customer-owner can decline to participate in enrolling for a MyHealth account.

What information will the front desk or provider team need to help me register for a MyHealth account?

The customer-owner will need to provide:

Personal email address
Self-identifying answer; choice of:
- Last four digits of your Social Security Number
- Year you got married
- Year you graduated high school
- Year your father graduated high school
- Year your father was born
- Year your mother graduated high school
- Year your mother was born
- Your postal code

Can a customer-owner update personal information through MyHealth?

Yes. If Central Registration needs more documentation, they will send a secure message.

Access

What can I access on MyHealth?

Customer-owners will have access to:

Request an appointment. Request an appointment with their primary care team or provider.
Secure messaging. The ability to securely send messages to their primary care team or provider.
Lab – test results
- Released immediately
- Radiology and pathology results are released in a timed manner to MyHealth
Visit summaries
View allergies
View list of immunizations
COVID-19 Center
- View and print COVID-19 test results

To access your pathology record or a complete copy of your medical record, contact ANMC Medical Records at 907-729-3019.

Which customer-owners will be able to have access to MyHealth?

Customer-owners over the age of 18, or parents and legal guardians of minors ages 0-12, may sign up for a MyHealth account. Self-only Access for ages 13-17 with written parental consent.

How does a customer-owner access MyHealth?

Once a customer-owner has been registered and verified the account through their email, they can access MyHealth anywhere they have access to the internet – home, work, school, the library, etc. With written parental consent, minors aged 13 – 17 are permitted to create an account for self-only access.

Labs

Messaging Policies

Please DO NOT use Secure Messaging for urgent matters. Normal turn-around time is one business day. Secure Messaging is your tool for conveniently communicating with your health care professionals. Please keep the following in mind when using Secure Messaging:

Secure Messaging is for routine health-related inquiries only. If you require immediate assistance or are experiencing a medical emergency, please use the emergency system created for your community (for example, call 911).
Please call your health care provider instead of using Secure Messaging if:
1. You need a prescription filled today.
2. You need to cancel an appointment scheduled for today.
3. You need to see a provider today.
Any messages received after business hours, on holidays, or during weekends will be responded to on the next business day.

Limited Health Record Information Disclaimer

Please note that MyHealth provides limited access to your health record and will not include all of the information related to your treatment. You can view the following:

Future Appointments
Secure Communication
Clinical Record Summary (current medications, allergies, immunizations, health issues, surgeries and procedures)
Limited Lab Results (potentially excluding sensitive test results or results that may require further discussion with your provider)
Limited Personal Information
Clinical Document Generator (a snapshot of medical information for a single visit or all visits)

You should not rely on MyHealth for full and complete access to your health record. If you need a copy of your complete medical record, you should contact Medical Records at 907-729-3019 to get a complete copy.