Hearing aids can sometimes stop working like they’re supposed to. When the hearing aids were received from your audiologist, they came with an instruction manual and some basic cleaning supplies. These are the first lines of defense to keep your device functioning correctly.
Wipe off wax and other debris from the hearing aids and earpieces with a baby wipe. If you have sensitive skin, consider using a wipe for sensitive skin.
- Avoid using tissues, paper towels, or toilet paper. The fibers from these materials often stick to the wax on the hearing aid.
- Avoid anything with alcohol — alcohol damages the device and makes it less water resistant.
Check the batteries.
- Are the batteries the correct size for the device?
- Is it an old battery? Hearing aid batteries last one week on average. If the battery is older than a week, it should be replaced.
- Is the battery in upside down?
Use the brush included in in the hearing aid case to remove debris from the small spaces of the hearing aids.
Inspect the tubing of the hearing aids. Look for any crimps or holes. Sound leaks out of holes and makes the sound weaker. If you find any crimps or holes, contact Audiology to get the tubing replaced.
Carefully look at the end of the hearing aid or earmold that goes inside the ear. Is it clear or is it clogged with something?
- Do not insert anything into the tip unless your audiologist demonstrated how to do this on this hearing aid model. For many hearing aids, inserting anything in the tip can damage them and require repair by the manufacturer.
- Change the wax trap/wax filters that came with the hearing aid kit. Often these wax traps came with instructions written on the container or the replacement filters. There will also be instructions in the user manual on how to use these. If it is still unclear, an audiometric technician can demonstrate how to change them during walk-in hours, so it can be done at home later.
If none of these tips work, there are audiometric technicians available in Anchorage and Wasilla locations during normal business hours. If you are not able to visit the Anchorage or Wasilla locations, call Audiology to identify the best way to troubleshoot the problem. Sometimes issues can be resolves over the phone, other times a technician will need to have the hearing aid and/or the user of the hearing aid present to correct the problem.
Find out more by clicking on the links below:
Manufacturer troubleshooting – Click on the link specifically for the manufacturer of your hearing aids.
Oticon Consumer Support
Phonak Consumer Support
Phonak Troubleshooting Infographic
Resound Consumer Support
Resound Maintenance and Troubleshooting
Signia How to Videos
Starkey Consumer Support
Starkey How-To videos
Unitron Consumer Support
Unitron Troubleshooting Tips
Unitron Tutorial Videos