MyHealth FAQs

General

What is MyHealth?

MyHealth is an online health management tool for customer-owners provided by Cerner® and the Alaska Native Medical Center.

Why are we encouraging customer-owners to sign-up?

MyHealth will allow the customer-owner greater access to their limited health record and their health care team.

Who do I ask if I have questions regarding MyHealth?

If you are a customer-owner and had a question regarding your health information, please contact your primary care provider.

For password issues, please call toll free (877) 621-8014 24 hours a day/7 days a week.

Security

Is customer-owner information secure in MyHealth?

Yes. MyHealth is a product of Cerner®, is HIPAA compliant and provides the customer-owner with the ability to securely view, store and share their health information.

Participation

Which clinics are participating in MyHealth?

  • As of October 2013 the following clinics and providers are participating in communicating with customer-owners via MyHealth:
  • ANMC specialty clinics: Complimentary Medicine, Health Education, Home Based Services, Internal Medicine, OB/GYN and Pediatrics.
  • Anchorage Native Primary Care Center
  • Benteh Nuutah Valley Native Primary Care Center
  • McGrath Regional Health Center
  • Nilavena Subregional Clinic

Registration

Can participating customer-owners register their children?

Yes, parents and legal guardians of minors ages 0-12 may now sign up for a MyHealth account to access their child’s limited health record.

How does a customer-owner register for MyHealth?

Click here to self-enroll in MyHealth.

Can a customer-owner decline registering for MyHealth?

Participation in MyHealth is voluntary. Any customer-owner can decline to participate in enrolling for a MyHealth account.

What information will the front desk or provider team need to help me register for a MyHealth account?

The customer-owner will need to provide:

  • Personal Email address
  • Self-identifying answer; choice of:
    • Zip Code
    • Last 4 digits of Social Security Number
    • Year Graduated from High School

Can a customer-owner update personal information through MyHealth?

Yes. If Central Registration needs more documentation, they will send a secure message.

Access

What can I access on MyHealth?

Customer-owners will have access to:

  • Request an Appointment. Request an appointment with their primary care team or provider.
  • Secure Messaging. The ability to securely send messages to their primary care team or provider.

Which customer-owners will be able to have access to MyHealth?

Customer owners over the age of 18 or parents and legal guardians of minors ages 0-12 may now sign up for a MyHealth account.

How does a customer-owner access MyHealth?

Once a customer-owner has been registered and verified the account through the email, they can access MyHealth anywhere they have access to the internet – home, work, school, the library, etc.

Minors aged 13–17 are allowed to sign up for their own MyHealth account. Minors can grant permission to their parent or legal guardian to have access to their MyHealth account. Parents are still able obtain their child’s health information through the Medical Records Office.

Labs

What labs are available in MyHealth?

MyHealth displays limited lab results. Sensitive labs, such as STD and genetic testing have been removed from the customer-owner view.

Are customer-owner labs available immediately in MyHealth?

No, customer-owner labs are not available immediately after resulting. They are released to the customer-owner’s MyHealth portal 72 hours after resulting; allowing time for the provider team to respond appropriately, if needed.

Contact Us

MyHealth


Using MyHealth
Find out how to schedule appointments, check messages, view your medical record and more.

MyHealth FAQS
Get answers to frequently asked questions.

Contact Information
For a complete copy of your personal medical record or questions, please call medical records at (907) 729-3019.

For password issues, please call toll free (877) 621-8014 24 hours a day/7 days a week.

If you have medication refills available and would like them mailed to you through ANMC’s Refill Hotline, please call (907) 729-2117.