MyHealth FAQs
General
What is MyHealth?
MyHealth is an online health management tool for customer-owners provided by Cerner® and the Alaska Native Medical Center.
Why are we encouraging customer-owners to sign-up?
MyHealth will allow the customer-owner greater access to their limited health record and their health care team.
Who do I ask if I have questions regarding MyHealth?
If you are a customer-owner and had a question regarding your health information, please contact your primary care provider.
For password issues, please call toll free (877) 621-8014 24 hours a day/7 days a week.
Security
Is customer-owner information secure in MyHealth?
Yes. MyHealth is a product of Cerner®, is HIPAA compliant and provides the customer-owner with the ability to securely view, store and share their health information.
Participation
Which clinics are participating in MyHealth?
- As of October 2013 the following clinics and providers are participating in communicating with customer-owners via MyHealth:
- ANMC specialty clinics: Complimentary Medicine, Health Education, Home Based Services, Internal Medicine, OB/GYN and Pediatrics.
- Anchorage Native Primary Care Center
- Benteh Nuutah Valley Native Primary Care Center
- McGrath Regional Health Center
- Nilavena Subregional Clinic
Registration
Can participating customer-owners register their children?
Yes, parents and legal guardians of minors ages 0-12 may now sign up for a MyHealth account to access their child’s limited health record.
How does a customer-owner register for MyHealth?
Click here to self-enroll in MyHealth.
Can a customer-owner decline registering for MyHealth?
Participation in MyHealth is voluntary. Any customer-owner can decline to participate in enrolling for a MyHealth account.
What information will the front desk or provider team need to help me register for a MyHealth account?
The customer-owner will need to provide:
- Personal Email address
- Self-identifying answer; choice of:
- Zip Code
- Last 4 digits of Social Security Number
- Year Graduated from High School
Can a customer-owner update personal information through MyHealth?
Yes. If Central Registration needs more documentation, they will send a secure message.
Access
What can I access on MyHealth?
Customer-owners will have access to:
- Request an Appointment. Request an appointment with their primary care team or provider.
- Secure Messaging. The ability to securely send messages to their primary care team or provider.
Which customer-owners will be able to have access to MyHealth?
Customer-owners over the age of 18 or parents and legal guardians of minors ages 0-12 may sign up for a MyHealth account.
How does a customer-owner access MyHealth?
Once a customer-owner has been registered and verified the account through the email, they can access MyHealth anywhere they have access to the internet – home, work, school, the library, etc. Minors aged 13 – 17 are not permitted a MyHealth account at this time, however, parents are still able obtain their child’s health information through the Medical Records Office.
Labs
What labs are available in MyHealth?
MyHealth displays limited lab results. Sensitive labs, such as STD and genetic testing have been removed from the customer-owner view.
Are customer-owner labs available immediately in MyHealth?
No, customer-owner labs are not available immediately after resulting. They are released to the customer-owner’s MyHealth portal 72 hours after resulting; allowing time for the provider team to respond appropriately, if needed.