MyHealth FAQs
General
What is MyHealth?
MyHealth is an online health management tool for customer-owners provided by Cerner® and the Alaska Native Medical Center.
Why are we encouraging customer-owners to sign-up?
MyHealth will allow the customer-owner greater access to their limited health record and their health care team.
Who do I ask if I have questions regarding MyHealth?
If you are a customer-owner and have a question regarding your health information, please contact your primary care provider.
To sign up for a MyHealth account, or for any questions regarding your medical record, contact Alaska Native Medical Center Central Registration at (907) 729-1395.
For a complete copy of your medical record, contact ANMC Medical Records at (907) 729-3019.
For password issues, you can update your password online by clicking “forgot password” or by calling (877) 621-8014 24-hours daily.
Security
Is customer-owner information secure in MyHealth?
Yes. MyHealth is a product of Cerner®, is HIPAA compliant and provides the customer-owner with the ability to securely view, store, and share their health information.
Participation
Which clinics are participating in MyHealth?
As of October 2013, the following clinics and providers are participating in communicating with customer-owners via MyHealth:
- ANMC specialty clinics
- Anchorage Native Primary Care Center
- Benteh Nuutah Valley Native Primary Care Center
- McGrath Regional Health Center
- Nilavena Subregional Clinic
Registration
Can participating customer-owners register their children?
Yes, parents and legal guardians of minors ages 0-12 may now sign up for a MyHealth account to access their child’s limited health record.
Click here to download the MyHealth Patient Portal Access Request. After completing the application, please provide it to your primary care team at your next appointment.
Self-only Access for ages 13-17 with written parental consent.
Can a customer-owner decline registering for MyHealth?
Participation in MyHealth is voluntary. Any customer-owner can decline to participate in enrolling for a MyHealth account.
What information will the front desk or provider team need to help me register for a MyHealth account?
The customer-owner will need to provide:
- Personal email address
- Self-identifying answer; choice of:
- Year you got married
- Year you graduated high school
- Year your father graduated high school
- Year your father was born
- Year your mother graduated high school
- Year your mother was born
- Your postal code
Can a customer-owner update personal information through MyHealth?
Yes. If Central Registration needs more documentation, they will send a secure message.
Access
What can I access on MyHealth?
Customer-owners will have access to:
- Request an appointment. Request an appointment with their primary care team or provider.
- Secure messaging. The ability to securely send messages to their primary care team or provider.
- Lab – test results
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- Released immediately
- Radiology and pathology results are released in a timed manner to MyHealth
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- Visit summaries
- View allergies
- View list of immunizations
- COVID-19 Center
To access your pathology record or a complete copy of your medical record, contact ANMC Medical Records at (907) 729-3019.
Which customer-owners will be able to have access to MyHealth?
Customer-owners over the age of 18, or parents and legal guardians of minors ages 0-12, may sign up for a MyHealth account. Self-only Access for ages 13-17 with written parental consent.
How does a customer-owner access MyHealth?
Once a customer-owner has been registered and verified the account through their email, they can access MyHealth anywhere they have access to the internet – home, work, school, the library, etc. Minors aged 13 – 17 are not permitted a MyHealth account at this time, however, parents are able to obtain their child’s health information through the Medical Records Office. Self-only access for ages 13-17 with written parental consent.
Labs
Are customer-owner labs available immediately in MyHealth?
No, customer-owner labs are not available immediately after resulting. They are released to the customer-owner’s MyHealth portal 72 hours after resulting; allowing time for the provider team to respond appropriately, if needed.