Southcentral Foundation is committed to providing the best health care possible. Due to COVID-19, short-staffing, and the high volume of calls, phone wait times have been longer than normal at primary care facilities. While this prolonged process may cause delays and frustration, SCF has another avenue of health care management for customer-owners called MyHealth. MyHealth is a product of Cerner®, is HIPAA compliant, and provides customer-owners with the ability to securely view, store and share their health information. If you receive treatment at SCF, you are eligible to register for this secure online service.
On MyHealth, you can:
All customer-owners, even children, are eligible to register for MyHealth.
- View or cancel future appointments
- View your clinical record summary (current medications, allergies, immunizations, health notes, surgeries, and procedures)
- View limited lab results (potentially excluding sensitive test results or results that may require further discussion with your provider)
- View limited personal information
- Access a clinical document generator (a snapshot of medical information for a single visit or all visits)
- Access secure messaging for health-related inquiries
- Access your COVID-19 vaccine record and view COVID-19 test results
If you are not registered for MyHealth, speak with an SCF front desk employee, your registered nurse case manager, your provider , or contact Alaska Native Medical Center Central Registration at (907) 729-1395. You will be asked to provide your email and a security question, which will prompt an email to be sent to you outlining the remainder of the registration process.
To access MyHealth, you can either visit bit.ly/scfmyhealth in your web browser or download the HealtheLife mobile app.
Secure messaging is for routine health-related inquiries only and should not be used to communicate urgent matters, as the normal response time is one business day. Messages received after business hours, on holidays, or on weekends will receive a response on the next business day. Contact your primary care team directly instead of using secure messaging if you have a need that must be addressed sooner than one business day. If you require immediate assistance or are experiencing a medical emergency, please use the emergency system in your community (for example, call 911).
You should not rely on MyHealth for full and complete access to your health record. If you need a copy of your complete medical record, visit bit.ly/3nLICkr to access the applicable request forms. Contact Alaska Native Medical Center Central Registration at 907-729-3019 to with any questions.
SCF appreciates the continued patience and partnership of customer-owners as we navigate physical, mental, and spiritual wellness during this unprecedented time.
For more information about the MyHealth service, a how-to guide for major features, and a list of frequently asked questions, visit southcentralfoundation.com/myhealth.
